New York City Computer Repair Blog

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Anti-virus software is dead

An article in the Wall Street Journal of May 5, 2014 summarized what I have been talking about these last few years. 25 years ago, Symantec was one of the first IT security companies to develop commercial antivirus software to protect computers from hackers. Now the company says that's no longer working. Antivirus "is dead," says Brian Dye, Symantec's senior vice president for information security. "We don't think of antivirus as a moneymaker in any way." Mr. Dye estimates antivirus now catches just 45% of cyberattacks.

Antivirus products try to keep the bad guys out of a computer. But hackers often get in anyway, using 0-day threats, social engineering and other tactics. So Brian Dye is reinventing Symantec; instead of protecting against the bad guys, he is now focusing on detection and response, following FireEye which recently paid $1 billion for Mandiant who act like hackbusters after a data breach.

New York City/Brooklyn Computer Repair Consumer Rates

The computer repair rates for consumers are more simple.

For an onsite tech to come to your home or business: $150. Fee covers 1 hour of service.

Basic PC repair charge: $100. As long as its a PC (not a mac the labor will ALWAYS be $100) is owned and operated by Raul Glasgow,  and is committed to safeguarding your privacy online.  This statement is therefore set out to outline how we make use of the information you submit to us during registration.  The terms contained on this page may be revised from time to time.  To protect your interests, visit this page periodically to review the current terms of our policy.

Personal information is requested when you register to be a member.  During registration, you are asked to provide your name, email address, birth date, gender, postal or zip code, occupation, industry and personal interests, etc.  The more information you submit and the more accurate it is, the better we are able to tailor our services to your needs.'s purpose in collecting personal information is to identify the member as well as to send recent updates and important announcements via post and/or email. does research on our members' demographics and interests based on the information you submitted to us upon registration.  We do this to better understand and serve all our members.  This data is compiled, analyzed, and used only by  No part of the information you have provided would be sold, disclosed, or made accessible by third-parties or by the public. 

On-Site Computer Repair Rates:

$100 per hour minimum.
Billed in 1/2 hour increments after first hour.


Total PC Optimization & Virus / Spyware Removal:
Has A Rogue Virus or Fake Antivirus or AntiSpyware Application
Taken Over Your Computer And Slowed It Down to a point Where It's Almost Unusable?

Rogue security software is a form of computer malware
that deceives or misleads users into paying
for the fake or simulated removal of malware.

Get Your Computer Back In Shape!
$100 Flat Rate


Wireless Network Setup:
Have more than one computer in your house? A wireless router might be just the ticket so you can start backing up important files on a second computer that's off line and out of harms way from internet security threats. You'll also be able to surf the net from your couch, print from your patio chair, or pull up your favorite recipe while you're in the kitchen. You can even share your high speed internet with every computer in your house!
$250 Flat Fee

Dentrix Installation:

  • G4 Server Installation - $650 (Includes software installation, firewall config and all necessary steps involved in the server configuration)
  • G4 Workstation Setup - $150

Server Installation/ Maintenance and Setup:

  • Working on server software if very critical and challenging. An hourly rate of $110 applies


Corrupted Operating System Recovery or Reinstallation:
(Blue Screen of Death)

In most cases we can help you get your computer back to a working state. Even if your hard drive has failed, we may still be able to recover important pictures, music and documents from your dead MAC or PC.
$150 Flat Rate (Different rates apply to server installations)
Includes Pickup & Delivery


PC Upgrades:
Need extra hard drive space for new software programs, home videos, or digital music? A new hard drive might be just what the doctor ordered. Or how about more RAM Memory to speed things up a notch. Tell us what you want, and we'll recommend a solution that fits your needs and budget.
$50 per hour minimum.
Billed in 1/2 hour increments after first hour.


Data File Backup:
Don't Wait For The Inevitable Computer Disaster!
Let Us Help You Protect All Your Important Documents & Settings.
Call For Estimate:

We Can Help You Create An External Hard Drive Back-Up of your:

  • Favorites File (saved internet addresses)
  • Address Book File (contacts & e-mail addresses)
  • Documents Folders
  • Picture Folders
  • Video Folders
  • Music Folders
  • Windows Settings


Personalized On-Site Training Sessions:
Exploring Your Mac or Microsoft Windows
The Basics & Beyond
$50 per first hour minimum.
$30 per hour after first hour.
Billed in 1/2 hour increments after first hour.

Choose any or all of the following:

  • From Simple "Copy & Paste" to
  • Keyboarding
  • Mouse Features & Settings
  • Printers & Fax Use
  • Control Panel Options
  • Dial-up & Cable Internet Connections
  • Internet Explorer
  • Automatic Windows Update Options
  • System Restore
  • Locating System Information
  • Hardware Setup
  • Device Manager
  • Software Installation & Removal
  • Setting Up Individual User Accounts
  • File Management & Backup
  • Home Networking
  • Wireless Networking
  • Creating E-mail Lists
  • Mail Merge & Form Letters
  • Printing Form Labels & Envelopes
  • MS Word Documents
  • Excel Spreadsheets
  • Digital Photography
  • PowerPoint Slide Shows
  • Digital Music
  • Exploring The World Wide Web
  • Basic Computer Maintenance

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