Amazon Connect in your Dental or Medical Office
What is Amazon Connect
Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service. Amazon Connect enables customer service representatives to respond to phone calls or chat inquiries from end customers just as if the contact center infrastructure was set up and managed on premises.
While the terms "cloud-based" and "as-a-service" aren't typically associated with a call center, that seems to be what Amazon is getting at with Connect. Amazon Web Services (AWS) customers can configure and deploy Connect through the AWS Management Console, and their company will be able to start taking customer service calls within minutes.
Connect pricing is offered in a pay-as-you-go model, with pricing differing for each type of call and the country of origin where the call originated. The AWS Free Tier also allows customers to get limited access to the service at no cost. Full pricing details are available here.